Refund policy

Returns & refunds

Did you know that when you buy an item like cloths from a store, it could have been bought by another customer first, returned to the store and then resold to you? We never resell our products from one customer to another. We classify the products we sell as personal care goods. We want the highest level of hygiene for every customer and would never ask customers to send orders back to us. We guarantee that each customer is the only customer to have received a product. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Because the items we sell are personal care goods we can only provide a refund if the item is defective, damaged or if you receive the wrong item.

If there are any issues with the product please contact us by email at orders@libandtee.com and provide the following information:
Name
Order Number
Date of purchase
Issue or question 

We aim to respond to order related queries within two working days. 

Please note we cannot process refunds if you have not requested a refund within 28 days of receipt.